Refund Policy

Last Updated: 2025-01-15

At 1Girl.ai, we are dedicated to ensuring your complete satisfaction with our AI-powered services. We understand that situations may arise where you need to request a refund. Please carefully review our refund policy before making any purchase decisions.

Refund Eligibility Requirements

• Time Restriction: All refund requests must be submitted within 3 days from the date of your initial purchase. Requests made after this period cannot be processed.
• Credit Usage Limit: Refunds are only available if you have consumed fewer than 50 credits. If you have used 50 or more credits, refund requests will not be approved regardless of the time elapsed since purchase.
• First-Time Purchases: This refund policy applies specifically to first-time subscribers. Existing customers may have different terms based on their subscription history.

How to Submit a Refund Request

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Our Support Team: Send an email to support@1girl.ai with your refund request.
2. Provide Required Information: Include the following details in your email:
   • Your account email address
   • Order number or transaction ID
   • Purchase date and time
   • Reason for requesting a refund
   • Current credit usage status
3. Submit Within Deadline: Ensure your request is sent within the 3-day window from your purchase date.

Refund Processing

• We will review your refund request within 2-3 business days of receipt.
• If approved, the refund will be processed to your original payment method within 5-10 business days.
• You will receive email confirmation once the refund has been initiated.
• Please note that processing times may vary depending on your payment provider and financial institution.

Non-Refundable Circumstances

• Requests submitted after the 3-day deadline
• Accounts that have used 50 or more credits
• Subscriptions that have been active for more than 3 days
• Cases involving violation of our terms of service
• Requests from non-first-time subscribers (subject to different terms)

Policy Updates

• We reserve the right to modify this refund policy at any time without prior notice.
• Any changes to the policy will be posted on this page with an updated "Last Updated" date.
• We recommend checking this policy periodically to stay informed of any modifications.

Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please contact us at support@1girl.ai. Our support team is available to help you with any concerns.